• Adviser updates

    Stay up to date with the latest important news on our products, services and investments that could impact your day-to-day activities and your clients' policies.

  • Adviser updates

    Within the table you'll find details of adviser update emails we've sent out previously. If you haven't received an email but would like to then email us to opt in.

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    December 2017  Elite Diversified Markets funds – changes to monthly risk profile proof statements & quarterly updates  Important information only

    We’ve reviewed how we communicate fund variations to you and concluded there’s rarely any change.

    Instead of confirming fund volatility ratings on our website every month, we’ll just send you notification in the very unlikely event that they don’t meet agreed limits.

    So from 31 December 2017, we’ll no longer be producing the monthly risk profile proof statements for the Elite Diversified Markets fund range, reducing the amount of checking you need to do. For the same reason we’ll no longer produce the quarterly update.

    This means that the last risk profile proof statement will be published on our website in December for performance to the end of November 2017. The last quarterly update can be found here.

    Leave the finer detail to us

    As always, our overriding fund governance will continue to take care of the ongoing monitoring and risk management of the Elite Diversified Markets funds to ensure they stay: 

    • within their risk parameters
    • in line with their investment objectives
    • within the level of risk you and your clients are comfortable with.

    Remember

    • The Elite Diversified Market range is available to your existing clients for new investments or fund switches through Retirement Wealth Account, Onshore Bond, Trustee Investment Plan, The Personal Pension, The Executive Pension, The Section 32.
    • You can quickly access fund information like prices and performance anytime at our Fund Information Centre.
    • You can look up your clients’ policy details anytime on our online services.

    The value of investments can go down as well as up and clients may not get back the amount originally invested. 

    November 2017
    We're transferring  policies from AXA Wealth Limited to Phoenix Life Limited   Important information only

    Following on from our communication to you in August, we’ve now had permission from the High Court to transfer the policies and this will go ahead on 8 December 2017.

    This affects clients of the Retirement Wealth Account (RWA), The Personal Pension, The Investment Bond, The Executive Pension, The Trustee Investment Plan and The Section 32.

    What changes will you see?

    This change does not impact your clients’ terms and conditions, but after that date you may notice Phoenix Life Limited – or an abbreviation - reflected across your terms of business with us, client bank statements and other literature and communications.

    Clients may notice the new legal entity appear on their bank statements for any income payments they receive or any contributions they pay by direct debit. For RWA clients, only those with RWA - Phoenix Wealth Pension Funds Only option may notice this, not those with RWA Self-invested option – see the article below.

    What do clients need to do differently?

    Any cheque payments into these policies will need to be made payable to Phoenix Life Limited. This does not apply to clients with RWA Self-invested option – see the article below.

    We wrote to all affected clients back in August to let them know about our plans – so all your clients should be aware.

    For more information, and to take another look at the letter and accompanying documentation we sent clients, take a look at our dedicated page

    November 2017
    We're renaming Family Suntrust (FST) and Retirement Wealth Account (RWA) legal entities
    Important information only

    We will soon be applying our new Phoenix Wealth brand name to the following FST and RWA legal entities:

    • The FST Scheme Provider name will change from AXA Wealth Services Limited  to Phoenix Wealth Services Limited
    • The FST and RWA Scheme Trustee name will change from AXA Trustee Services Limited to Phoenix Wealth Trustee Services Limited
    • We plan to submit these changes to Companies House on 8 December.

    What changes will you see?

    These changes do not impact your clients’ terms and conditions but, after 8 December, you may notice the new legal entity names reflected across your terms of business with us, and other literature and communications where relevant.

    FST and RWA Self-invested (RWA SI) clients may notice that our new legal entity name, Phoenix Wealth Trustee Services Limited – or an abbreviation, will appear on their bank statements for any income payments they receive or any contributions they pay by direct debit.

    What do clients need to do differently?

    Any cheque payments into existing RWA SI policies and FST schemes will need to be made payable to Phoenix Wealth Trustee Services Limited. This does not apply to clients with RWA - Phoenix Wealth Pension Funds Only option – as payments will need to be made payable to Phoenix Life Limited (see the article above).

    We told all RWA SI clients back in August about this change at the same as we let them know about the transfer of their policy to Phoenix Life Limited. If you’d like to refer to the letters we sent, you can find them on our dedicated page.

    We’ll be writing to all FST scheme members from 27 November to let them know about our plans. You can take a look at the letters we are sending clients here:

    August 2017
    We're proposing to transfer policies from AXA Wealth Limited to Phoenix Life Limited
    Important information only 

    Following on from the sale of AXA Wealth to the Phoenix Group and our recent rebrand to Phoenix Wealth, we’re now working on transferring policies from AXA Wealth Limited to Phoenix Life Limited, another company in the Phoenix Group.

    To ensure customers’ interests are protected, we need to follow a rigorous process and seek High Court permission to do so, but provided permission is granted we expect this transfer to happen on 8 December 2017. From that date you may notice the name Phoenix Life Limited reflected across your terms of business with us, client bank statements and other literature and communications. We’ll be writing to all policyholders of AXA Wealth Limited from 21 August to let them know about our plans.

    Please be assured that there will be no other changes to your clients’ contracts with us, service levels, products, investments or ongoing payments as a result of the transfer.

    You can access a copy of our 'intent to transfer' letter for your records here.

    For more information, and to see the letter and accompanying documentation we will be sending clients, take a look at our dedicated page.

    August 2017
    We're renaming the Family Suntrust legal entitles
    Important information only

    Following on from the sale of AXA Wealth to the Phoenix Group and our recent rebrand to Phoenix Wealth, we’re now working on applying that name to the underlying legal entities to reflect our new ownership.

    From 8 December 2017 you may notice the new legal entity names reflected across your terms of business with us, client terms & conditions and other literature and communications. We’ll be writing to all scheme members affected by the change later in the year and a copy of the letter will be available.

    Please be reassured that there are no other changes to your or your clients’ contracts with us, service levels, products, investments or ongoing payments as a result of the legal entitles changing.

    For more information, take a look at our article.

    July 2017
    Client annual pension savings statements
    Important information only

    Nothing has changed from our usual practice, but we thought it would be helpful to give you a heads-up as clients could call you when they receive their statements. Is this helpful? Tell us, we'd love to hear your thoughts.

    Remember you can look up your clients' policy details anytime on our online services.

    July 2017
    Blackrock fund name changing to iShares
    Important information only

    Blackrock have re-named their range of index mutual funds. The key name change you and your clients will notice is that their iShares brand is replacing the Blackrock name - there are no changes to fund management, makeup, objectives, charges, or risk profiles.

    Access a list of the funds affected and their new names.

    July 2017
    Online services @ Phoenix Wealth - no need to re-register
    Important information only 
    Remember that you don't need to re-register if you already had access to our old AXA Wealth online services - everything should work just as before. Access online services here.