• Got a question? We're here to help

  • Contact us

    Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.


  • We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • Make a complaint

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

    To contact our specialist complaints team, you can call on 01256 794626 or email us.


  • Need to contact us by post?

    You can write to us at: Phoenix Wealth, PO BOX 6274, Basingstoke, RG24 4DT.