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Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.
For all Family Suntrust enquiries, call us on 0345 034 2170.
We're here to help 8.30am-5.30pm, Monday-Friday.
You can also email us at -
For all other pension and investment enquiries, call us on 0345 129 9993.
sometimes record our telephone calls and use the recordings to train our staff
so we can give better service. All recordings are stored securely.
We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.
To contact our specialist complaints team, you can call on 01256 794626 or email us.
can write to us at: Phoenix Wealth, PO BOX 6274, Basingstoke, RG24 4DT.