• Got a question? We're here to help

  • Contact us

    Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.

     

  • Can we help you with your query?

    Self-invested policies and Family Suntrust schemes

    For all questions relating to a self-invested policy or Family Suntrust scheme please email SIPPenquiries@SIPP-phoenixwealth.co.uk

    Other policy types

    For all other policy types and to help us best deal with your query as quickly and efficiently as possible please use the drop down options below to select the right department to help:

  • For new queries email us with your client's policy number to New query

    To chase an existing query please email us with your client's policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you. 

    For new queries email us with your client's policy number to New query

    To chase an existing query please email us with your client's policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you. 

    For new queries email us with your client's policy number to New query

    To chase an existing query please email us with your client's policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you.

    For new queries email us with your client's policy number to New query

    To chase an existing query please email us with your client's policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you. 

    For new queries email us with your client's policy number to New query

    To chase an existing query please email us with your client's policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you.

  • Alternatively, for all Family Suntrust enquiries you can call us on 0345 034 2170.

    For all other pension and investment enquiries, you can call us on 0345 129 9993.

    We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • Make a complaint

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

     

    For complaints regarding self-invested policies and Family Suntrust

    Call 0345 129 9993 or email us, quoting your client's name and policy number.

     

    For complaints regarding all other policies

    Call 0345 129 9993 or email us, quoting your client's name and policy number.

  • Need to contact us by post?

    If you wish to contact us regarding Self-invested policies and Family Suntrust, you can write to us at: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ.

    If you wish to contact us regarding all other policies, you can write to us at: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP.