• Got a question? We're here to help

  • Contact us

    Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by our contact form, phone, email or letter.

     

  • Can we help you with your query?

    Self-invested policies and Family Suntrust schemes

    For all questions relating to a self-invested policy or Family Suntrust scheme please email SIPPenquiries@SIPP-phoenixwealth.co.uk

    For trading instructions, please call us on 0345 671 5507 or email us quoting the policy number at: ISD@SIPP-phoenixwealth.co.uk

    All other policy types

    You can contact us using the form below - please ensure you select the query type so that your message is sent to the right team.

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  • Alternatively, for all self-invested policies and Family Suntrust scheme enquiries you can call us on 0345 034 2170.

    For all other pension and investment enquiries, you can call us on 0345 129 9993.

    We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely. 

  • Need to contact us by post?

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    Self-invested policies and Family Suntrust

    Write to us at: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ.

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    All other policies

    Write to us at: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP.

  • Make a complaint

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

     

    For complaints regarding self-invested policies and Family Suntrust

    Call 0345 129 9993 or email us, quoting your client's name and policy number.

     

    For complaints regarding all other policies

    Call 0345 129 9993 or email us, quoting your client's name and policy number.