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  • Update on changes communicated in March 2018

    Thank you for your patience as we complete this work. Please see below for an update of the work still ongoing.

    Page last updated at 11.00am, 25 September 2019

  • The changes in detail

    This applies from Tuesday 20 March 2018 until further notice.


    Change/status
    		What you need to do

    The following are now back online:

    • Pension switching (improved)
    • User account access level changes (for Super Admin users)

    To find out more about everything you can now do online, including how to register and support to get the most of these services, visit our dedicated webpage

    We are still working on:

    • Online access to self-invested policies
    • Investment Bond switching
    • Adding member contributions
    • Illustrations/projections

    If you were already registered for AXA Wealth's online services, you don't need to register again - just use your old login details. If you forgot your password, you can request a new one here

    You may find it helpful to look at our Q&As and our 1-3 minute 'how to' videos 

    And our friendly team is here to help between 8.30am - 5.30pm, Monday to Friday - just get in touch


      This applies from Monday 23 April 2018.


      Change/status
      		What you need to do
      We are referencing new policy numbers on all correspondence after this date.

      Please take a note of your clients' new policy numbers.

      N.B. we can still find your clients' information using the current policy number, should you need to use it at any time.


      This applies from Monday 23 April 2018.


      Change/status
      		What you need to do
      We are issuing new scheme numbers and these will be used on all correspondence after this date.

      Please take note of your clients' new scheme numbers.

      N.B. we can still find your clients' information using the current scheme number, should you need to use it at any time.


      This applies from April 2018.


      Change/status
      		What you need to do
      You may have seen a new PAYE employer reference number on payslips. This will also be reflected on P60 end of year certificates that you receive from us starting May 2019.

      This is purely an administrative change to the employer reference under which income tax is collected via PAYE. We've informed HMRC and your clients do not need to take any action. 


      This applies from Monday 19 March 2018.


      Change/status 
      		What you need to do

      Printed statements have been provided separately for remuneration on self-invested policies and other types of policies since 16 March 2018.

      If you access your statements through online services, you'll only be able to view remuneration on non-self-invested policies. Until online services are back for self-invested policies, you'll continue to receive statements for these policies separately through the post.

      		  


    • Please get in touch if you need any support with the above changes. We are here between 9am and 5pm, Monday to Friday.