• We're all being asked to do more and more online, but it doesn't have to be difficult.

  • Digital Skills Hub

    We’re here to support you, whether it’s learning more about the digital world, or finding out what digital services are available from Phoenix Wealth.

    If you’re new to digital technology or looking to build your skills, we have a wide range of guides and videos that can help you. We hope these will make doing things online seem a little less overwhelming.

    We want to concentrate on the key skills everyone needs to build digital confidence and make the most of the technology that’s out there.

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    We have partnered with Good Things Foundation, who have developed a free online platform to help you gain basic digital skills and make the most of our online world.

    Learn My Way is packed with over 100 topics covering the basics of using a device through to using email, social media, video calling, shopping online and managing your money online.Learn_my_way_logo

    These short bite-sized topics are suitable for people who are looking for digital skills support, allowing everyone to benefit from using digital devices and accessing essential online services.

    Learn My Way is a much better experience when you register but it is optional. Registering is quick and easy and means you can access all the learning topics and track your progress.

    You can access the below Learn My Way topics straight away without registering.

    Click on the buttons below to view the topic on the Learn My Way website.

    Phoenix Wealth accepts no responsibility for information on external websites. These are provided for general information. The thoughts and opinions expressed in the page are those of the authors, intended to be informative, and do not necessarily reflect the official policy or position of Phoenix Wealth.

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    Basic touchscreen control

    Learn how to use your touchscreen and what it means to tap and swipe.

    Touchscreen controls

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    Basics of using a keyboard

    These skills will be useful every time you use a laptop or desktop computer.

    Use a keyboard

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    Common touchscreen features

    Learn how to do more with your touchscreen device including securing it.

    Touchscreen features

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    Creating an email account

    Learn how to create an email account for yourself.

    Create an email account

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    Basic features of forms

    Learn about the different parts of online forms so you can use online services.

    Features of forms

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    Basics of using a mouse

    This will help you each time you use a mouse on a device.

    Use a mouse

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    Clicking with a mouse

    Use a mouse to fill in forms online and navigate around websites.

    Click with a mouse

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    Receiving and replying to an email

    Learn how to read and reply to email messages.

    Receive and reply to emails

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    Making a good password

    This topic will help every time you set up an online account.

    Make a good password


  • See what you can do online with us

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    Login to online services

    Keep track of your investments and much more by logging in online, whenever you like.

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    Registering is quick and easy

    If you haven't registered to use online services, why not sign up today? You'll need your policy number to register.

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    Got a question?

    Check out our Q&As: see how to get started and how to get the best out of the different online features.

  • Find out what we mean when we use digital terms, to help increase your understanding

    Attachment: A file that’s sent along with an email message. Examples of attachments include documents, photos, or videos.

    Browser: Software used to access and view websites. Examples include Google Chrome, Mozilla Firefox, and Safari.

    Cache: A temporary memory on your device that remembers information to help pages load more quickly, completes auto-fill details for forms and your browsing history. You can clear it to free up space and see recent changes on sites that you’re accessing.

    Cookies: Small pieces of data stored by your web browser that remember your actions or preferences on websites.

    Cyber Security: Measures taken to protect a computer or computer system against unauthorised access or attack.

    Download: The process of transferring a file or software from a server (usually a website) to your personal device, such as a computer or smartphone.

    Drive: An electronic file storage that allows you to save files and create and edit documents.

    Email: Electronic mail. A method of exchanging digital messages with others.

    Firewall: A network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

    Hyperlink: A clickable element in a webpage that takes you to another page, a different section of the current page or to a different website when clicked.

    Internet: A global network of computers and servers that allows for the exchange of data and communication.

    Keyword: A word or phrase that describes the content on a webpage. Keywords are used in search engine optimization (SEO) to help web pages appear in search results.

    Login: The process of gaining access to a system, website, or application by entering a username and password, or other security features.

    Malware: Software that is specifically designed to disrupt, damage, or gain unauthorised access to a computer system.

    Network: A group of two or more computer systems linked together.

    Operating System: Software that manages the computer hardware and software resources. Common examples include Windows, macOS, and Linux.

    Password: A string of characters used for the authentication process in software applications to prove identity or access approval.

    PDF: A “Portable Document File” that’s used for viewing documents, which you can also save, share or print if you want to.

    QR Code: Short for “Quick Response Code”, it’s a type of barcode that can be read using smartphones or dedicated QR reading devices, linking directly to text, emails, websites, phone numbers, and more.

    Social Media: Websites and applications that enable users to create and share content or to participate in social networking. Examples include Facebook, Instagram, Twitter, and LinkedIn.

    Spam (or junk): Unsolicited or unwanted email messages that you haven’t requested. These are usually automatically filtered to a separate email folder away from your Inbox, but sometimes genuine messages can get placed in there too.

    URL: Stands for “Uniform Resource Locator”. It’s the address of a webpage, found in a browser’s address bar.

    Virus: A type of malicious software or code that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data.

    Wi-Fi: A technology that allows an electronic device to exchange data wirelessly (using radio waves) over a computer network, including high-speed internet connections.