• Terms and Conditions

    Important legal notice

  • These are the terms and conditions which apply to your use of this website. Use of our site includes accessing, browsing, or registering to use our site. Any reference in these terms and conditions to this website shall include password-protected services available through this website. Please read them carefully before you start to use this site. By proceeding with access to this website you are deemed to have accepted these terms and conditions and that you agree to comply with them. If you do not agree with these terms and conditions, then please refrain from using this website.

    Phoenix Wealth reserves the right at its discretion to amend, update, modify or replace these terms and conditions at any time without notice. Any such amendment, update, modification or replacement shall be effective once the revised terms and conditions have been posted on this website. You are responsible for checking the terms and conditions of this website each time you use this website as you are bound by these terms and conditions and your use of this website indicates your acceptance of the terms and conditions applicable at the time you access the website.

    These terms and conditions were last updated on 01 July 2017.

    Please note that this website is intended for use by residents of the United Kingdom whilst in the United Kingdom only. It is not applicable to residents/ investors in other countries because the law in other countries may restrict the distribution of the information and products on this website.

    For the avoidance of doubt none of the information on this website constitutes an offer to contract in any country in which it is accessed, including (without limitation), the United Kingdom.

    General

    This website is provided by AXA Wealth Limited (trading as Phoenix Wealth) a company registered in England (Company no. 01225468) and limited by shares. Its registered office is 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.

    In these terms and conditions, references to Phoenix Wealth are to AXA Wealth Services Limited (Company no. 02238458) and AXA Wealth Limited (Company no. 01225468). Both companies are registered in England and limited by shares. Their registered office is 1 Wythall Green Lane, Wythall, Birmingham B47 6WG.

    AXA Wealth Services Limited is authorised and regulated by the Financial Conduct Authority. AXA Wealth Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Details of the companies offering specific products are shown in the product literature.

    You can contact Phoenix Wealth at: Phoenix Wealth, Winterthur Way, Basingstoke RG21 6SZ. Telephone number: 01256 470707. As part of our commitment to quality service and security, telephone calls may be recorded. Email: enquiries@phoenixwealth.co.uk

    In these terms and conditions, references to Phoenix Group are to Pearl Life Holdings Limited and its subsidiary companies, any holding company of Pearl Life Holdings Limited and any subsidiary companies of such holding company, as such terms are defined in section 1159 of the Companies Act 2006.

    This website may also contain hypertext links to websites operated by third parties. The responsibility for those websites belongs to the third parties who are identified as operating those websites. Separate terms and conditions will also apply to those websites and you are encouraged to read those if you access those links.

    Availability

    Phoenix Wealth will endeavour to ensure that this website, including any password-protected services, is accessible for 24 hours a day but will not be liable if, for any reason, the website, including any password-protected services, is unavailable at any time or for any period. Phoenix Wealth will have the right to suspend access to this website, including any password-protected services, temporarily or permanently and without notice.

    Phoenix Wealth will not be liable for any losses, damages, liabilities or costs of any kind (whether direct, indirect or consequential) arising in contract, tort, negligence or otherwise, if this website, including any password-protected services, is unavailable or is suspended for any reason.

    Information

    The information contained on this website, including any information available through password-protected services, is provided for information purposes only and shall not be construed or interpreted to be providing you with financial advice or other professional advice.

    Phoenix Wealth will use reasonable care and skill to ensure that the information contained on this website is accurate at the date of publication. However, because of the nature of the internet, there may be circumstances in which errors occur within the information. Consequently Phoenix Wealth makes no warranty as to the accuracy, suitability or completeness of any information on this website, including any information available through password-protected services, and cannot accept liability for any errors or omissions within it.

    Security

    Phoenix Wealth will take all reasonable steps to ensure that any information you provide via email on this website is kept secure, but please remember that, because of the nature of the internet, the security of emails cannot be guaranteed. Consequently your privacy cannot be guaranteed. There is no guarantee that any emails sent will be received by Phoenix Wealth.

    If you have registered any password-protected services available through this website, you agree to keep your password secret and treat such information as confidential. You agree to notify Phoenix Wealth immediately at enquiries@phoenixwealth.co.uk if you suspect any unauthorised use of your password or account. You are solely responsible for the use of your account.

    Additional information on how to be more secure is available in the Security section.

    Liability

    Phoenix Wealth accepts no responsibility for the content of or your use of any website which is accessed via a hypertext link from this website, except where responsibility is accepted by Phoenix Wealth expressly within the terms and conditions applying to any such website which is provided for or by Phoenix Wealth.

    Phoenix Wealth cannot warrant that this website is free of viruses or technical defects of any description, and accepts no responsibility for any technical problems arising from your use of the website. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

    Phoenix Wealth shall not be liable for any losses, damages, liabilities or costs of any kind (whether direct, indirect or consequential and whether arising in contract, tort, negligence or otherwise) arising from your use of, reliance upon or inability to use this website or any information contained on this website (including any password-protected services), including without limitation any loss of use, loss of profits, loss of anticipated savings or loss of data.

    Nothing in these terms and conditions shall limit or exclude Phoenix Wealth’s liability for death or personal injury resulting from its negligence or other breach of duty or for any other matter in respect of which liability cannot by applicable law be limited or excluded. For the avoidance of doubt, Phoenix Wealth does not exclude its duties or liabilities under the Financial Services and Markets Act 2000.

    Copyright and other Intellectual Property Rights

    The Phoenix Wealth name and logo is a registered trademark of the Phoenix Group which claims rights in the name and logo. Phoenix Wealth and/or other Phoenix Group companies (or its or their licensors) owns the copyright and all other intellectual property rights existing on or published within this website.

    Unless otherwise expressly permitted, you are not permitted to download, print, redistribute or extract any information from this website other than for your personal, non-commercial use and not for any purpose that damages the reputation of any Phoenix Group company or takes advantage of it.

    You are not permitted to reproduce, modify or in any way change any of the information available on this website.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    You may link to this website, provided you do so in a way that is fair and legal and does not damage any Phoenix Group company’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of any Phoenix Group company where none exists. Phoenix Wealth reserves the right to withdraw this linking permission without notice. This website must not be framed on any other website.

    Phoenix Wealth’s status (and that of any identified contributors) must always be acknowledged as the authors of material on this website.

    Data Protection and Privacy

    AXA Wealth Limited (trading as Phoenix Wealth) is registered as a data controller in accordance with the Data Protection Act 1998 with registration no. Z9550948.

    Any personal information you supply to Phoenix Wealth via this website will be treated in accordance with the Data Protection Act 1998.

    Details about the way Phoenix Wealth processes information about you are set out in its Privacy Statement. By using this website, you consent to such processing and confirm that all data provided by you is accurate. If there are any changes to the data you have provided, it is your responsibility to update such data.

    Information regarding the use of cookies is available on the cookies policy link.

    Applicable Law

    By accessing this website you agree that these terms and conditions shall be subject to English law and the Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with them.