• Contact us

    Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by our contact form, phone, email or letter.

  • Can we help with your query?

  • All other policy types

    You can use the contact form below.


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    • Alternatively, please call 0345 129 9993 (8.30am - 5.30pm, Monday to Friday).  
    • Keep track of your investments and much more by logging in online, whenever you like. Find out how.

    Please note that whilst we're happy to receive emails from you, it isn't safe to include personal or policy information in any email you send us as your message could be intercepted. 

    We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.  

    Coronavirus (Covid-19) - financial support

    The impact of the coronavirus (Covid-19) pandemic will understandingly cause some people to worry about their financial circumstances. If you have any concerns please don't hesitate to contact us to discuss the benefits and options that may be available on your policy. If you're thinking of accessing or changing your policy because of financial difficulties please ensure you fully consider the implications before doing so to ensure you don't lose any valuable protection, benefits or guarantees. We strongly recommend you investigate the support networks available to you before making any decisions in relation to your policy. You can find out more about the support available to you, as well as other useful information on our dedicated coronavirus page

  • Need to contact us by post?

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    Self-invested policies and Family Suntrust

    Write to us at: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ.

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    All other policies

    Write to us at: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP.

  • What else would you like to do?

    If your Winterthur Life policy is now being looked after by Aviva (formerly Friends Life), please get in touch with them:

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

    To speak to us about your complaint, you can call us on 0345 129 9993 or email us quoting your name and policy number.

    To view our complaints report please visit the Phoenix Group website and select 'Phoenix Life Limited' from the options.

    • Call 0345 129 9993 or email us quoting your name and policy number.
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website

    • Call 0345 129 9993 or email us quoting your name and policy number.
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website