• Contact us

    Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.

  • We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • What else would you like to do?

    If your Winterthur Life policy is now being looked after by Friends Life, please get in touch with them:

    • Call: Friends Life on 0345 300 4000
    • Write to: Friends Life, Centre, PO Box 1810, Bristol, BS99 5SN

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

    To contact our specialist complaints team, you can call on 01256 794626 or email us.

    View the complaint handling results for AXA Wealth Limited for the period 1 January to 30 June 2017

    To see the complaints reports for other companies within the Phoenix Group, please visit the Phoenix Group website.

    • Call 01256 794626 or email us
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, PO Box 6274, Basingstoke, RG24 4DT

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website

  • Need to contact us by post?

    You can write to us at: Phoenix Wealth, PO Box 6274, Basingstoke, RG24 4DT.