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  • Contact us

    Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.

  • Can we help you with your query?

    Self-invested policies and Family Suntrust schemes

    For all questions relating to a self-invested policy or Family Suntrust scheme please email  SIPPenquiries@SIPP-phoenixwealth.co.uk

    Other policy types

    For all other policy types and to help us best deal with your query as quickly and efficiently as possible please use the drop down options below to select the right department to help:

    We recommend you use the secure online services* to contact us, or alternatively please call us. As email is not a secure method of communication please do not include personal or policy information in any email you send to us. If your message is urgent please call us.

    *Please note you’ll need to register to use the secure online services facility.


  • For new queries email us with your policy number to New query

    To chase an existing query please email us with your policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you.

    For new queries email us with your policy number to New query

    To chase an existing query please email us with your policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you.

    For new queries email us with your policy number to New query

    To chase an existing query please email us with your policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you.

    For new queries email us with your policy number to New query

    To chase an existing query please email us with your policy number to Chaser

    Please ensure you provide all relevant information, contact details and confirmation of how you would like us to contact you.

  • Alternatively, for all Family Suntrust enquiries you can call us on 0345 034 2170.

    For all other pension and investment enquiries, you can call us on 0345 129 9993.

    We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • Need to contact us by post?

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    Self-invested policies and Family Suntrust

    Write to us at: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ.

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    All other policies

    Write to us at: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP.

  • What else would you like to do?

    If your Winterthur Life policy is now being looked after by Aviva (formerly Friends Life), please get in touch with them:

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

    To speak to us about your complaint, you can call us on 0345 129 9993 or email us quoting your name and policy number.

    View the complaint handling results for AXA Wealth Limited for the period 1 July to 31 December 2017

    To see the complaints reports for other companies within the Phoenix Group, please visit the Phoenix Group website.

    • Call 0345 129 9993 or email us quoting your name and policy number.
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website. 

    • Call 0345 129 9993 or email us quoting your name and policy number.
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website.