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Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.
For all Family Suntrust enquiries, call us on 0345 034 2170.
We're here to help 8.30am - 5.30pm, Monday to Friday.
You can also email us -
For all other pension and investment enquiries, call us on 0345 129 9993.
We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.
If your Winterthur Life policy is now being looked after by Friends Life, please get in touch with them:
We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.
To contact our specialist complaints team, you can call on 01256 794626 or email us.
View the complaint handling results for AXA Wealth Limited for the period 1 July to 31 December 2016
To see the complaints reports for other companies within the Phoenix Group, please visit the Phoenix Group website.
Please bear in mind
The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website.
You can write to us at: Phoenix Wealth, PO Box 6274, Basingstoke, RG24 4DT.