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  • Contact us

    Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by our contact form, phone, email or letter.

  • Can we help you with your query?

    Self-invested policies and Family Suntrust schemes

    For all questions relating to a self-invested policy or Family Suntrust scheme please email  SIPPenquiries@SIPP-phoenixwealth.co.uk

    For trading instructions, please call us on 0345 671 5507 or email us quoting your policy/scheme number at: ISD@SIPP-phoenixwealth.co.uk

    All other policy types

    You can use the contact form below - please ensure you select the query type so that your message is sent to the right team.


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  • Alternatively, for all self-invested policies and Family Suntrust scheme enquiries you can call us on 0345 034 2170.

    For all other pension and investment enquiries, you can call us on 0345 129 9993.

    We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

  • Need to contact us by post?

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    Self-invested policies and Family Suntrust

    Write to us at: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ.

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    All other policies

    Write to us at: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP.

  • What else would you like to do?

    If your Winterthur Life policy is now being looked after by Aviva (formerly Friends Life), please get in touch with them:

    We work hard to provide excellent customer service, but sometimes we make mistakes. If we have made a mistake, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.

    To speak to us about your complaint, you can call us on 0345 129 9993 or email us quoting your name and policy number.

    To view our complaints report please visit the Phoenix Group website and select 'Phoenix Life Limited' from the options.

    • Call 0345 129 9993 or email us quoting your name and policy number.
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, Self-invested Pensions, PO Box 1394, Peterborough, PE2 2TQ

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website. 

    • Call 0345 129 9993 or email us quoting your name and policy number.
    • If you wish to contact us in writing, please send your letter to: Phoenix Wealth, Unit Linked Life & Pensions, PO Box 1393, Peterborough, PE2 2TP

    Please bear in mind

    The Financial Ombudsman Service can help with settling disputes between businesses providing financial services and their customers. For more information visit the Financial Ombudsman website.