• 10 November 2023

    Important - essential work on our IT systems (17-21 November)

    We need to carry out some essential work on our IT systems which isn't possible to do over the weekend. During this period, some of our online services will be unavailable and there may be a very small impact on our servicing ability but this shouldn't impact the majority of our turnaround times.

    To minimise inconvenience, we've scheduled the work to start at the end of the working week on Friday 17 November at 8pm, but it will take us until 8am on Tuesday 21 November to complete this. Our staff will be working around the clock to minimise any impact.

    Contacting us

    We will be available as normal by post, phone, email, or through the Contact us form on our Phoenix Wealth website.

    Our website

    Our website will be available as normal apart from the below features:

    • Fund centre
    • Historic fund prices
    • Back office integration

    Online services

    Online services for non self-invested policies will be unavailable. Services for self-invested policies are unaffected.