The content of this site is aimed at financial advisers only.
Click here for the customer site.
This applies from Tuesday 20 March 2018 until further notice.
The following are now back online:
To find out more about everything you can now do online, including how to register and support to get the most of these services, visit our
We are still working on:
If you were already registered for AXA Wealth's online services, you don't need to register again - just use your old login details. If you forgot your password, you can request a new one
You may find it helpful to look at our
Q&As and our 1-3 minute 'how to'
And our friendly team is here to help between 8.30am - 5.30pm, Monday to Friday - just
get in touch
This applies from Monday 23 April 2018.
Please take a note of your clients' new policy numbers.
N.B. we can still find your clients' information using the current policy number, should you need to use it at any time.
Please take note of your clients' new scheme numbers.
N.B. we can still find your clients' information using the current scheme number, should you need to use it at any time.
This applies from April 2018.
This is purely an administrative change to the employer reference under which income tax is collected via PAYE. We've informed HMRC and your clients do not need to take any action.
This applies from Monday 19 March 2018.
Printed statements have been provided separately for remuneration on self-invested policies and other types of policies since 16 March 2018.
If you access your statements through online services, you'll only be able to view remuneration on non-self-invested policies. Until online services are back for self-invested policies, you'll continue to receive statements for these policies separately through the post.
We wrote to all clients on 7 March 2018 to explain the work we are doing and let them know that changes were coming. We also wrote to The Retirement Wealth Account (self-invested option) and Family Suntrust clients on 20 April to let them know about further change specific to these products.
In each of the letters, we asked clients to visit a dedicated webpage like this one but which details the changes that are relevant to their products, system downtime, and any up to the minute news.
Take a look at the client letters – you’ll be able to access each product-specific client webpage by clicking the link in each client letter:
Letters sent on 20 April
Letters sent on 7 March
Client letter: The Trustee Investment Plan